If else statement is not working in user password changes email template as expected

Identity Security Cloud (ISC) ISC Discussion and Questions
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1 
We have built an if else case in the body and it is not working as expected, need help in this
#if(${user.brand} != " " && ${user.brand} != "default")
${user.brand} user password has been updated successfully.
#else 
${user.brand} user password not updated.
#end
2

HI @bkumar592 ,

Can you try below? Just a small change to else condition.

We have built an if else case in the body and it is not working as expected, need help in this
#if(${user.brand} != " " && ${user.brand} != "default")
${user.brand} user password has been updated successfully.
#{else}
${user.brand} user password not updated.
#end
3

Thanks for the reply, but not luck it is not going to if statement

4

If you tring to get Identity attribute brand, wouldn’t that be ${identity.brand}??

5

Hello Narendra,
You should use "" (empty string) instead of " " (which is a space). So the comparison #if (${user.brand} != "") ensures you’re checking if the brand field is not empty.

2 Likes
6

Make sure the brand attribute is present and available. Try using two if instead of using && as shown in the similar documentation. Hope that will get you as desired.

Example From Documentation:


<!-- The source failed to update and the source has no apps for this user. -->
#if (${sourceFailedCount}) #if (${sourceFailedCount} > 0)
<!-- If no sources were updated, use the other sentence. -->
#if (${appCount} > 0)
<p>However, your password failed to update for all the systems that share the password.</p>
#else
<p>Your password failed to update.</p>
#end #end
7

Hi @anagha Thanks for the reply, we have tried your inputs but still it is going into else statements only
Thanks

8

Hi Kapil,
Thanks for the reply, we tried using only one if statement with out && condition but still we are seeing that it is always going into else condition.
Thanks
Narendra

9

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