[IDN] Customizing subscription email notification

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi All,

I am working on the subscription notification. May I know how can I show the preview cells in the email and edit the columns in the downloaded report.

Please share your thoughts, thank you!

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Email received from IDN:

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2

Hi @iris_deloitte,

By clicking <> you can see columns for table that display in tables :

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image1830Ă—688 116 KB

1 Like
3

Hi Baoussou,

Thank you so much for your answer! I think I didn’t explain my question clearly. I would like to know how can I show all the identity results preview in the email. As there are 2 results for my query, I would like to show them to the email recipients.

Also, I would like to show the end date in the result preview as well. Please let me know if you have any idea on this. Thanks!

4

Hi @iris_deloitte,

Have you selected the below option in your subscription.?

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For adding the extra columns in your report, run the query in Search, choose the required columns and then save the search. Subscriptions from this saved search should have the required columns.

5

Hi Jesvin,

I have already selected the below option. But the default email provided by SailPoint doesn’t show the preview cells as expected.

Thanks.

6

Hi @iris_deloitte,

Please note that the test emails will not show up the preview results (In case you are trying it that way). You will see them in the actual scheduled subscription emails.

1 Like
7

Hi Joseph,

Thank you so much for your clarification!

8

Hi Jesvin,

Good evening. I am further testing on the subscription email. I have tried it in both of my tenant. They have the same template used apart from the title. One worked perfectly but another one couldn’t show the preview results. May I know if you have any idea on this? Thank you so much. I am really puzzled @-@.

Normal behavior in my testing tenant:

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Behavior in my working tenant:

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image929Ă—658 74.3 KB

9

Hi all,

After doing further testing, I find out that the preview cell fails to show if the email is changed to customized. In my previous reply, one of my tenant can show the preview values in the email. However, when I have a slight change on the content (without changing the if else statement) and restore the content back to default, the preview value will not be showing to the recipient.

  • Please let me know how can I resolve this issue if I really need to customize some of the content in the subscription email. Thank you so much.

  • Meanwhile, I have tried restoring the email with the bulk-delete API as suggested by the SP support engineer. However, the email is still shown as customized. Please share your thought, thanks a lot.

Approach suggested by support engineer:
→ POST beta/notification-templates/bulk-delete
Payload:
[ { “key”: “subscription_notification”, “medium”: “EMAIL”, “locale”: “en” }]

10

Hi @iris_deloitte,

I haven’t done any customizations on this particular email template.

Would love to hear the solution if someone has actually achieved it.