Identity Attribute not getting updated

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Everyone,
We are having issue when getting an attribute value to the identity profile. We can view the value of attribute in Preview for Manager Name attribute post adding transform, but post refresh it is not visible to user, value is only restricted to Preview.
I tried refresh forcefully too nothing worked. Same transform when I an adding to any other attribute value is getting updated.

Anyone came across such scenario? Or any restriction with Manager Name attribute?

Thanks

2

Hi @Sgupta1,

Have you checked your manager correlation attribute, and can you try to map this attribute in some other custom attribute which is not coming on profile.

Thanks

3

If Manager correlation is set on this field:

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Then you can put whatever transform you like on the identity profile here:
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And it will show up on the preview but will never get parsed through to the profile.

4

Hi @phil_awlings, I have done the same.
But is there any reason why the value will not be parsed to the profile. Is there any workaround for the same?

5

Hi @Sgupta1,
The settings in the identity profile are being overridden by the settings in the source profile.
Your options are to either remove the correlation setting (which may reduce the functionality), or create a new identity attribute (ie Manager Name Actual) then reference that for downstream activities. I had to do the latter on my last integration

6

Hello @Sgupta1
There are 2 things here, preview and actual backend code both works differently. So, I wont suggest replying on preview, that if it works in preview then it should work in actual too.
I would suggest first atleast check via any temporary Identity Attribute configuration, that what ever is the result of the Manager Name(manager) value you to get is correctly getting transformed and reflected or not.
Once you are satisfied that transform is correctly getting you the data and the correlation logic is having a case to case matching across the MANAGER CORRELATION.
Then use that setting across the actual Managers field, as these all are case sensitive and rather than preview use a temporary identity attribute to validate the match.

1 Like
7

Thanks @harshamin9 , I have done the same. Added the transform to a test Identity Attribute, we are getting the required value.
But when I am adding the transform to Manager Name(manager) value is not getting updated to identity. We can see the value in Preview only.

1 Like
8

Hi @phil_awlings ,Can you please elaborate more on this workaround.
I tried removing the correlation , the issue still exists

9

Hi,
Are you saying that you’ve removed the correlation rule, but its still populating the attribute?
Can we get a couple of screenshots as that doesn’t make sense?
Thanks

10

Hi @phil_awlings ,
Please find the screenshots attached:

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11

Good morning,
Did you blank out the source?
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Curious to know how that is blank if you have a transform attached to the attribute.
Have you processed the changes?

12

Hi @phil_awlings , Source name is mentioned there, I removed it to attach it here.

13

Next steps to try:
remove the transform, and refresh the profile.
Still a value in the identity?

  • check other sources to see if there is a manager correlation rule there
  • is this happening on all cubes or just the one
    • if just the one, you’ll need expert services as the attribute has been locked somehow in the back end
    • all cubes, then run an unoptimized aggregation on the profile
14

The problem, as stated, “Identity Attribute(s) not updating”, is accurate, but appears to be limited to the IDN attribute “Manager Name” and any affiliated transforms or correlations.

From what we’ve observed:

Admin > Identity Management > Identity Profile(s) > Mapping > Preview
This is showing the desired “Manager Name” and custom attribute \ transform output.

Processing Failure
Despite the UI interpreting the current attribute values, processing is failing to update the identities attribute.

Additional Information

  • Observered no impact to Identity Attributes such as Title, Department, State, etc
  • Source aggregation data is up-to-date
  • “Manager Name” is showing previous values and not updating
  • Clear Delta in source attributes vs. identity attributes
    • The manager appears to have ceased to update to the current value(s)
    • Impacts downstream transforms: Manager (IDN attribute) and custom attributes such as reportsTo (transform), reportsToEmail (transform), etc

This issue was prompted to my team because of our current User Access Reviews assigned work to previous managers, so the audit cycle is now on pause until this is resolved.

We’re unfortunately at a lost with the Manager Name attribute. We attempted to update the “Mapping” to None to cycle the old attributes out. This has left us with a Null manager value and IDN still ceases to update the values despite the “Preview” option showing the desired output.

Following screenshots show with the Identity Profile (Preview) should be updating to. Despite this being the desired outcome, at least 3 days have passed with no updates.

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15

Hi @brian-short did you get solution to this?

16

@brian-short

Please see my earlier answers. It doesn’t matter what transform you place on the identity profile for the Manager Name (manager) field, it will NEVER propagate through.
Manager name is set from the correlation tab on the source.
You can create an Identity attribute ‘Manager Custom’ and apply the transform to that.
Phil