How to Make comments required while approving the request of the user

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi I am implementing one use case that I need to make the comments mandatory when a manager must enter comments while approving the request. And the request is raised through the quicklink. I configured the commentConfig rule also, I don’t understand when it getting called and how it works.

2

Hi @RajGopal

When you request access the default Business process called is LCM Provisioning.

In LCM Provisioning workflow there is a variable named requireCommentsForApproval can you make this value as true and can you try.

3

Also, you can use ValidationScript in Approval.



<ValidationScript>
        <Source>
// Deny Selected items
          for (ApprovalItem approvalItem : approvalItemsReject) {
          List  comments = approvalItem.getComments();
          if (comments == null || comments.size() == 0) {
          return "Please Provide comment for Work Item Rejection";
          }
          }
</Source>
      </ValidationScript>
4

Hi @RajGopal

You can check this option in LCM Provisioning workflow which is being used in Manage Access.

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5

Thanks for your response.
I already enabled this option, in my LCM Provisioning workflow. But still it is not working.

6

Can you verify if that’s the same workflow being used in Request Access option. You can check it at Lifecycle Manager → Business Processes → Request Access

7

  • When I request access through Manage Access, the workflow executes correctly and enforces mandatory comments as expected.

  • However, when I initiate the same request via a custom QuickLink (configured to request a role and call the same workflow), the mandatory comments requirement is not being enforced, even though the workflow is set to Require Comments for approval.

8

can you verify if the workflow being referred in both cases is same