How to insert an image in email templates

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We need to have a banner and a logo (not same as one used in branding of tenant) in the email.

  • What have you tried?
    Used Base64 code
  • What errors did you face (share screenshots)?
    Image does not appear in the email.
  • Share the details of your efforts (code / search query, workflow json etc.)?
    When Base64 was inserted <img src="data:image/jpeg;base64,BASE64CODE" />in Email template editor, it was replaced by <img src="blob:https://usfoods-sb.identitynow.com/da26e47a-******-*****-*****-ab9810d8aa36"> which made me think the image is stored on sailpoint cloud and URL is added to the img tag. However, when I tried to open the image in browser using this new URL, I got Page not found error. Image does not show in the email too
2

Hi @iamology,

I encountered a similar issue where I couldn’t view the image in the email. It turned out that my email provider (the organization) doesn’t allow third-party image data to be displayed in emails. Could you try sending the email to a public domain address, like your Gmail, and see if that works? Also, try sending it both with and without base64 encoding.

3

What we ended up doing for several clients is to host the image in a location internally accessible to the end users and then linking that image in the email.

Hope that helps!

2 Likes
4

We ended up by hosting the image in the customers global portal which can be accessed globally and referred the image url in the email template.

1 Like