How to end a Subprocess that is in Infinite Loop

[nag6917 (Nathan Gilbert)]

Which IIQ version are you inquiring about?

8.3

Share all details about your problem, including any error messages you may have received.

A subprocess with an infinite loop is currently running and we are trying to stop it.

The subprocess has been deleted as well as objects it refers to, the rule that launched the workflow has been deleted, we tried to redeploy the instance to try to get it to stop, nothing has worked so far. Currently we have the instance paused so it is not running. Is there a way to target the subprocess and end it?

[Arun-Kumar]

Hi Nathan,

Did you try to kill the PID and check?

sudo kill -9 ‘PID’

Regards,
Arun

[vedeepak (Deepak Vema)]

Please check the below post. I hope it helps you.

IdentityIQ: Troubleshooting stuck workflows - Compass (sailpoint.com)

[pravin_ranjan (Kumar Ranjan)]

@nag6917 Try one option,

Go in Administrative Console → you will see Task and left side → check if there is Active Task → Terminate it.

[nag6917 (Nathan Gilbert)]

We were able to fix the problem using the kill command and also followed this forum:How to fix a workflow stuck in an infinite loop - Compass (sailpoint.com)

[nag6917 (Nathan Gilbert)]

Thank you all so much