How to display entitlements in the field Description of the Service Desk?

Identity Security Cloud (ISC) ISC Discussion and Questions
,
1

Hello,
I was wondering what is the correct syntax to put inside of the field Description of the Service Desk in order to display entitlements and their description.
I tried something like the example below, but I know I’m missing something.

$newline #if($item.attribute == '*entitlement*') 
Entitlement: $item.name
Description: $item.value
#if ($request.arguments.comments), Comments : $request.arguments.comments #end
2

Hello, did you try to use a beforeProvisioning rule? With that approach you will be able to put in the ticket everything you want.

Regards,
Pablo

3

Hello, thank you for your answer. What do you mean with the rule? I don’t have access to that and I can only modify the field from the interfaace.

4

Hello, i am talking about cloud rules (Before Provisioning Rule | SailPoint Developer Community) You can attach it and modify the response elemements that you are able to use thorugh a PATCH API call patch-service-desk-integration | SailPoint Developer Community

The worst thing is that it is a Cloud rule and you will need the help of professional services to upload it.

Regards,
Pablo

5

I could try, but could you tell me how to navigate the attributes of the object item? I’m searching for it in the documentation, but I haven’t found nothing yet.

6

HI @Vittoria ,

Try this. Add exclamatory symbol

Entitlement: $!item.name
Description: $!item.value

7

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.