How to disable approval escalation in Sailpoint?

Identity Security Cloud (ISC) ISC Discussion and Questions
4

Hi Salvatore,

You can use the following curl commands…

curl --location 'https://tenantname.api.identitynow.com/v2024/access-request-config'

It will return a body like

{
    ...
    "approvalReminderAndEscalationConfig": {
        "daysUntilEscalation": 1,
        "daysBetweenReminders": 2,
        "maxReminders": 2,
        "fallbackApproverRef": {
            "email": "emailname",
            "type": "IDENTITY",
            "id": "id",
            "name": "name"
        }
    },
    ...
}

Update the body to have the following

"approvalReminderAndEscalationConfig": {
        "daysUntilEscalation": null,
        "daysBetweenReminders": null,
        "maxReminders": null,
        "fallbackApproverRef": null
    }

Copy the whole body, including the other tags for entitlementRequestConfig, etc. and use the following API to update it

curl --location --request PUT 'https://tenantname.api.identitynow.com/v2024/access-request-config' \
--header 'Content-Type: application/json' \
--header 'Content-Type: application/json' \
--data-raw '<insert your body here'

Be sure to test in sandbox before doing this in PROD

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