How do create p3 ticket on aggregation failure

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

We created a workflow to create service now ticket on aggregation failures. But it is creating as P2 ticket. We need P3 ticket to be created. I tried giving Imapct and priority as 3 but still it creates as P2. Can anyone suggest on this.

Thanks!

3

Hi @PreethiJohnPeter

Can you please share the workflow that you have created then it would be easier for us to help you.

Thank you !

4

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5

Can you try with HTTP request instead of OOTB Step

6

@PreethiJohnPeter Try to use HTTP request. Configure your details and send the payload for the creating the ticket.