Hello everyone, how are you? I'm having this error in AD, how do I fix it? I've tried a few things but to no avail. Thank you. 09/19/2025 14:02:40 : RpcHandler [ Thread-6 ] ERROR : “An Exception occurred while accepting new client requestSystem.IO.IOException: Falha do handshake devido a um forma…

Hi @henriqueoliveiraIAM , Kindly check if RPC services are up and running on both client and servers. Check if the authenticated user has appropriate access to perform the required opeartions. Validate if the certs are correctly installed in case of TLS(636 port).

Hi @henriqueoliveiraIAM , This error usually indicates a TLS/SSL handshake failure between SailPoint and your AD or IQService server caused by a protocol or certificate mismatch. To fix it, please check the following: Ensure TLS versions and cipher suites configured on both ends match exactly. …

This is a TLS/SSL handshake failure between the IQService and SailPoint ISC tenant. It typically points to a mismatch in TLS versions, certificates or encryption. Discussions regarding the same problem: Error in the IQ service logs After upgrading IQService issue TLS connection Troubleshoo…

even to connect with port 389, do I need to use the TLS certificate?, I'm trying to do it in my lab

TLS handshake error against on-prem AD endpoint used by IQService (verify return code 21) Environment Windows Server 2016 running IIS (Default Web Site) Cert bound to https://AD.corp.sailpointlab.com:5050 (same FQDN in CN/SAN) Client test from Linux/VA using openssl (TLS 1.2) Symptom When I te…

Handshake error in IQ Service Test Connect

Identity Security Cloud (ISC) ISC Discussion and Questions

NandanaSailpoint (Nandana Gopu) September 22, 2025, 11:20pm 6

@henriqueoliveiraIAM pls watch this video - it may help you

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Handshake error in IQ Service Test Connect

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