Hello Developer Community,
I’m working on an IdentityNow implementation using the Microsoft Entra ID SaaS connector and have a specific challenge regarding mailbox retention for leavers.
The Goal: We need to automatically place a user’s mailbox into a retention policy when their IdentityNow Lifecycle State changes to “Leaver”.
The Challenge: The customer only has Microsoft 365 E3 licenses, not E5. This means we cannot use the clean, scalable solution of Adaptive Scopes (which are an E5 feature).
Because of the static inclusion limits on E3 policies, the customer has worked around this by creating multiple identical retention policies (e.g., Policy-Leaver-1, Policy-Leaver-2, Policy-Leaver-10, etc.).
Has anyone else ever seen this specific scenario? If so, I would be very interested to know how you approached or solved it using IdentityNow.
Best Regards,