Getting error during AD creation

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

I’m getting error during Creation of AD below is the error .

Please find below error for ref.

Error generating a unique value, the exception was: java.lang.Exception: Unable to contact connector to generate unique value and is not retry-able. Action:UniqueAccountIdValidator: Calling getObject for objectType ‘account’ using id ‘CN=testfn102, testln10249 (sbs999952),ou=users,ou=TCS,ou=hospitals,ou=sb-departments,dc=XXX,dc=’ and options ‘{cloudConfigOverrides={aggregateTimeout=30, disablePooling=true, timeout=30}}’ on source ‘ActiveDirectorySecondarySource [source]’. Exception: sailpoint.connector.ConnectorException: Failed to find connection settings for the dc=xxx,dc=

Thank you,
Saikumar

2

From Account activity in Search, verify the correct FQDN is being setup in the provisioning plan

the last dc= is missing value in 'CN=testfn102, testln10249 (sbs999952),ou=users,ou=TCS,ou=hospitals,ou=sb-departments,dc=XXX,dc=’

Please provide the correct distinguishedName in the Source Account Create Profile page and retry creation.

3

Hi @shravari,

Thank you for reply .

Yes seems like this is DN length issue ,Can you le me know how to resolve this issue.

Thank you,
Saikumar

4

maximum length of dn is 255 characters which doesn’t seem the case here. Have you masked the values dc=XXX,dc= ? If not then your code/config/transform has issue.

5

Hi Aditya,

We are able to provision 35 char length OU but below 60+char OU’s not able to provision

CCC/CKH/BHS-35
TCS-64
CTS-66
KSC-67

6

refer this Active Directory Maximum Limits Scalability Capacity | Microsoft Learn

you might need to talk to your ad team to understand the feasibility of increasing the length , else you need to tweak you create profile / provisioning policy to provision values within permitted length

1 Like
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Check with your AD Team

1 Like
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In your AD Create Profile source code, verify that you have not specified any soft limit for distinguishedName attribute like

"cloudMaxSize": "100"

If yes, please modify it to meet your requirements.

2 Likes
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Thank you Sharvari …We are able to provision now after changing cloudMaxSize to 200 :slight_smile:

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