Hi all,
Thank you for the replies. These are all good practices to follow, to prevent situations like this from happening.
However sometimes these practices are not followed and the approval request still ends up waiting on someone who is not able to respond. Hence, the access request is ‘stuck’.
Submitting a new access request also does not help because it gets cancelled by the system, because there is already a pending request.
In that occasion, is there still something an admin can do to re-assign the request?