We have created a form the one below. In this form, the user selects the display name from a dropdown. The Cost Center and Job Code are entered manually(the job code and cost center is not part of the identity attribute if we have idenity attributes we know we can put into create profile to populate), after which the user selects the role and submits the request workflow starts, it is provisioned and a ticket is created in Jira.
we need populate the Cost Center and Job Code are in the Jira ticket. Is there a way to achieve this?
I’m not clear on where the Cost Center and Job Codes are currently stored since you mentioned they are not identity Attributes. Could you clarify where the data for these codes are in your tenant?
If not in SailPoint, the only option is to populate them using form inputs. You can do this by doing an HTTPRequest in your workflow to wherever the data is held. Then, you can use form inputs as one of the drop down options for Job Code / Cost Center.
The use case for this form is as follows: the current cost center and job code (both identity attributes) are sourced from Auth, and access is granted based on these values. However, this form is designed for situations where a user is transferring to a new cost center and job code. In this scenario, the manager is aware of the new cost center and job code in advance, before they are updated in the Auth source. The manager enters this information into the form, and the same details must be populated into the Jira ticket
Potential room for streamlining, maybe. Not all requirements are right. (Technologies are only a portion of the puzzle)
For example, in this situation, the process (the requirement) needs to inform the manager of so and so info, which then manually enters into an ISC form, to then pass over to a Jira ticket. Using a manager’s times to do manual data entry into a system so that it could be sent to another…in 2026…seems like a very unoptimized process.
