Hello guys, We are currently implementing the Service Catalog Module with the SDIM for a Customer, however, we are not able to see any ticket number in the Search > Account Activities. We tried to add, as referred to the SailPoint documentation, the following field : → Name =track_ritm → Value…

Typically I would expect to see ticket number in that view. Check your SDIM configuration and ensure in the advanced properties that the response element has the correct value for tracking the RITM [image]

Find ServiceNow RITM number in the Search

Identity Security Cloud (ISC) ISC Discussion and Questions

pavya (pravin Dhamdhere) June 21, 2025, 5:45pm 9

Hi @LEOS ,
This feature works when you use SDIM for delimited file source/ any direct source and request an access using sailpoint ISC.

1 Like

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Find ServiceNow RITM number in the Search

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