Extracting logs can be a helpful step in troubleshooting an incident or the connection between the agent and SAP. You can start by opening a ticket with SailPoint Support. If they determine that the issue relates to the agent connecting to the target SAP system, they may ask you to send a log.
This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/access-risk-mgmt/help/erp/extract_log.html