Does anyone have an idea what could be done to let the user able to request a change in the Database of the Exchange? For example we have by default we assign them to the 2GB Database and we want to move it to 5 GB.
Any insights how could that be done.
@AhmedWaleed
Are you referring how a user can be moved from one exchange DB to other exchange DB, did you try to modify the homeDB attribute on AD application, this should hold your exchange DB and sending a plan with updating this attribute with new DB might move your DB at exchange level.
Please try
Hello @iamksatish,
Thank you for your response. I’d like to clarify my question further.
How can a user request to upgrade their mailbox account from one database to another? My concern isn’t about the attribute itself but rather how users can initiate the upgrade process.
One idea I had was to create an AD Group specifically for this purpose. When a user requests to be added to this group, I could trigger a before-provisioning policy to handle the upgrade. However, since we have multiple types of upgrades, I’m unsure how to allow users to request these upgrades multiple times.
I hope this clarification gives you a better understanding of the challenge I’m facing. Any guidance on how to manage this would be greatly appreciated.
Hi @AhmedWaleed,
I think you can update the AD attributes directly. Maybe you can create some BS/IT Role for different type of requirement and provisioning the attribute or use a powersehell script.
I found this post that I think can help you:
https://community.sailpoint.com/t5/IdentityIQ-Forum/AD-Provisioning-Exchange-Quota-Issue/m-p/114335
and this is the page of MS doc for change the size of mailbox if you want use a script:
@AhmedWaleed
You can have a custom quicklink where users can raise a request and backend within the plan update the attribute request for this attribute within plan.
You can manage the allowed value of DB names in custom object and allow users to select only one of them using a dropdown
This should resolved your issue.
I have created a Workflow for a quicklink that does the following. Thank you.
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