Exception thrown during Certification save decision

sathieshg · September 18, 2024, 7:26pm

Which IIQ version are you inquiring about?

8.4P1

Please share any images or screenshots, if relevant.

Please share any other relevant files that may be required (for example, logs).

ERROR https-jsse-nio-8443-exec-8 rest.ui.jaxrs.GeneralExceptionMapper:29 - Uncaught JAX-RS exception.
sailpoint.tools.GeneralException: Exception while locking
	at sailpoint.api.ObjectUtil.doWithCertLock(ObjectUtil.java:3649) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.decide(CertificationDecisioner.java:246) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.rest.ui.certifications.CertificationResource.saveDecisions(CertificationResource.java:172) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at jdk.internal.reflect.GeneratedMethodAccessor4229.invoke(Unknown Source) ~[?:?]
	at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
	at java.lang.reflect.Method.invoke(Method.java:568) ~[?:?]
	at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:475) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:397) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:292) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:274) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205) [jersey-container-servlet-core-2.35.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) [tomcat-websocket.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:76) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) [catalina.jar:9.0.90]
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) [catalina.jar:9.0.90]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) [catalina.jar:9.0.90]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) [catalina.jar:9.0.90]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) [catalina.jar:9.0.90]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:388) [tomcat-coyote.jar:9.0.90]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) [tomcat-coyote.jar:9.0.90]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:936) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190) [tomcat-util.jar:9.0.90]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.90]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) [tomcat-util.jar:9.0.90]
	at java.lang.Thread.run(Thread.java:842) [?:?]
Caused by: java.lang.NullPointerException: Cannot invoke "sailpoint.object.Certification$Phase.ordinal()" because "phase" is null
	at sailpoint.api.CertificationPhaser.getPhaseHandler(CertificationPhaser.java:862) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.CertificationPhaser.handleRollingPhaseTransitions(CertificationPhaser.java:724) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.Certificationer.refresh(Certificationer.java:1834) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.saveAndRefreshCertification(CertificationDecisioner.java:1831) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.decideInternal(CertificationDecisioner.java:302) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner$1.call(CertificationDecisioner.java:232) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner$1.call(CertificationDecisioner.java:227) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.ObjectUtil.doWithCertLock(ObjectUtil.java:3641) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	... 74 more

Share all details about your problem, including any error messages you may have received.

We have encountered a recurring issue where an error is thrown when a certifier saves a decision. Initially, we believed this to be a one-time error and attempted to resolve it by launching a new certification, which worked as expected. However, the problem persists, and we have been unable to determine the root cause.

Additionally, we have a phase change rule in place, which might be contributing to the issue.

enistri_devo · September 18, 2024, 7:32pm

Hi @sathieshg,

check every rule you jave in certification, if something goes wrong in any one returns this error

vishal_kejriwal1 · September 18, 2024, 8:46pm

You correct , seems like this is coming from phase change rule .
Caused by: java.lang.NullPointerException: Cannot invoke “sailpoint.object.Certification$Phase.ordinal()” because “phase” is null

I would say to debug , remove this rule and see if this is working as expected and then take action appropriately .

sathieshg · September 19, 2024, 12:52pm

I would agree if it fails all the time.
The moment we launch a new certification, this works seamlessly without any change.
What am I missing?

vishal_kejriwal1 · September 19, 2024, 2:32pm

when review move to different phases these rule get called , your code seems to have null pointer exception . add nullpoint check for phase .

sathieshg · October 10, 2024, 1:59am

We’ve pinpointed the issue and are working with SailPoint to outline the next steps.

sathieshg · October 10, 2024, 6:59pm

Finally, I was able to get SailPoint to acknowledge that it’s a product defect. I recreated the issue multiple times in different ways, and each attempt failed with the same problem.
Now, I’m waiting for a fix, which will hopefully arrive in about a year .

system · December 9, 2024, 7:00pm

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

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Exception thrown during Certification save decision

Which IIQ version are you inquiring about?

Please share any images or screenshots, if relevant.

Please share any other relevant files that may be required (for example, logs).

Share all details about your problem, including any error messages you may have received.

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