Exception thrown during Certification save decision

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

8.4P1

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ERROR https-jsse-nio-8443-exec-8 rest.ui.jaxrs.GeneralExceptionMapper:29 - Uncaught JAX-RS exception.
sailpoint.tools.GeneralException: Exception while locking
	at sailpoint.api.ObjectUtil.doWithCertLock(ObjectUtil.java:3649) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.decide(CertificationDecisioner.java:246) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.rest.ui.certifications.CertificationResource.saveDecisions(CertificationResource.java:172) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at jdk.internal.reflect.GeneratedMethodAccessor4229.invoke(Unknown Source) ~[?:?]
	at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
	at java.lang.reflect.Method.invoke(Method.java:568) ~[?:?]
	at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:475) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:397) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:292) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:274) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205) [jersey-container-servlet-core-2.35.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) [tomcat-websocket.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:76) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) [catalina.jar:9.0.90]
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) [catalina.jar:9.0.90]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) [catalina.jar:9.0.90]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660) [catalina.jar:9.0.90]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) [catalina.jar:9.0.90]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) [catalina.jar:9.0.90]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:388) [tomcat-coyote.jar:9.0.90]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) [tomcat-coyote.jar:9.0.90]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:936) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) [tomcat-coyote.jar:9.0.90]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190) [tomcat-util.jar:9.0.90]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.90]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) [tomcat-util.jar:9.0.90]
	at java.lang.Thread.run(Thread.java:842) [?:?]
Caused by: java.lang.NullPointerException: Cannot invoke "sailpoint.object.Certification$Phase.ordinal()" because "phase" is null
	at sailpoint.api.CertificationPhaser.getPhaseHandler(CertificationPhaser.java:862) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.CertificationPhaser.handleRollingPhaseTransitions(CertificationPhaser.java:724) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.Certificationer.refresh(Certificationer.java:1834) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.saveAndRefreshCertification(CertificationDecisioner.java:1831) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner.decideInternal(CertificationDecisioner.java:302) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner$1.call(CertificationDecisioner.java:232) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.certification.CertificationDecisioner$1.call(CertificationDecisioner.java:227) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	at sailpoint.api.ObjectUtil.doWithCertLock(ObjectUtil.java:3641) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
	... 74 more

Share all details about your problem, including any error messages you may have received.

We have encountered a recurring issue where an error is thrown when a certifier saves a decision. Initially, we believed this to be a one-time error and attempted to resolve it by launching a new certification, which worked as expected. However, the problem persists, and we have been unable to determine the root cause.

Additionally, we have a phase change rule in place, which might be contributing to the issue.

2

Hi @sathieshg,

check every rule you jave in certification, if something goes wrong in any one returns this error

3

You correct , seems like this is coming from phase change rule .
Caused by: java.lang.NullPointerException: Cannot invoke “sailpoint.object.Certification$Phase.ordinal()” because “phase” is null

I would say to debug , remove this rule and see if this is working as expected and then take action appropriately .

4

I would agree if it fails all the time.
The moment we launch a new certification, this works seamlessly without any change.
What am I missing?

5

when review move to different phases these rule get called , your code seems to have null pointer exception . add nullpoint check for phase .

6

We’ve pinpointed the issue and are working with SailPoint to outline the next steps.

7

Finally, I was able to get SailPoint to acknowledge that it’s a product defect. I recreated the issue multiple times in different ways, and each attempt failed with the same problem.
Now, I’m waiting for a fix, which will hopefully arrive in about a year :sweat_smile:.