Error While entering identity profiles page

[GOKUL_ANANTH_M]

Hi all,

I have created an Non-Employee source and I have onboarded the non-employees using csv file and for that, I have created an Identity Profile. I have deleted that Non-Employee Source from the VS Code. The source has been deleted. But the IP is still pointing to the deleted Non-Employee source. When I move on to the Identity Profile, the error is throwing as “Details: An error occurred. Please contact your administrator. Authoritative Source referenced by Identity Profile “NO - cube” not found”.

I have also tried to fetch the identity profiles via postman and VS code too. I received the same error with 500 code.

Also, I found the identities which was onboarded via NERM is found as uncorrelated accounts. But the source is not there.

I have searched for the identity profile in search and found the below details.

Please, help me in troubleshooting this problem.

Thanks in Advance!

[Irshaad_Laher_WS (Irshaad Laher)]

Hi @GOKUL_ANANTH_M

This is a peculiar one, how many other identity profiles do you have?
Are there any additional logs generated on the VA when this happens?
Have you attempted to enable debugging temporarily to try and get additional information through the logs on the VA? Are you able to get the ID of the deleted IP and then try to retrieve or re-delete it via Postman?

Also, have you raised with SailPoint support?

As a workaround for managing your other identity profiles, you could potentially do this in the meantime:

From a valid Identity, click the hyperlink to the identity profile associated with the identity:

[MVKR7T (Krishna Mummadi)]

You should have not deleted the Source, I wonder how it deleted even as it is referenced in Identity Profile already.

Change the Source in Identity Profile or Delete the Identity Profiles and create again.

Some times, we delete the objects, it shows that it is deleted in UI, but it is there in backend in some other SailPoint DBs.

If you are not able to fix this then final option is to connect with SailPoint support to delete from backend,

Thanks
Krish

[GOKUL_ANANTH_M]

Hi @Irshaad_Laher_WS

Yeah. I am wondering, how it have deleted the source when the identity profile is there. It should not happen right.

I have experienced this in my private tenant. It’s not advisable to raise SailPoint support it seems. I have not enabled debugging logs.

Yeah. other identity profiles are there and i can access them via identity list and also via the connections tab in source page.

[GOKUL_ANANTH_M]

Hi @MVKR7T

I have deleted it by mistake. I have tried all those ideas you mentioned. But to do that, we need to get the identity profiles right or the IP’s id.

But, I have all those other IP’s working fine. Like we cannot change the IP in profile as the source is not found.

[GOKUL_ANANTH_M]

I also found another thing. I can get the accounts which are uncorrelated too via api. But, I can’t delete or remove it is created an account in IdentityNow.

I have given the json of one account for example:

{
        "authoritative": false,
        "systemAccount": true,
        "uncorrelated": true,
        "features": "DISCOVER_SCHEMA, ENABLE, PROVISIONING, SYNC_PROVISIONING, PASSWORD, NO_RANDOM_ACCESS",
        "cloudLifecycleState": null,
        "identityState": "ACTIVE",
        "connectionType": null,
        "uuid": null,
        "nativeIdentity": "***",
        "description": null,
        "disabled": true,
        "locked": false,
        "type": null,
        "manuallyCorrelated": false,
        "hasEntitlements": false,
        "sourceId": "e82e******************",
        "sourceName": "IdentityNow",
        "identityId": "661f******************",
        "identity": {
            "type": "IDENTITY",
            "id": "661f3******************",
            "name": "001"
        },
        "sourceOwner": null,
        "attributes": {
            "IIQDisabled": "true"
        },
        "origin": null,
        "ownerIdentity": null,
        "ownerGroup": null,
        "id": "e99c******************",
        "name": "001",
    }

[Irshaad_Laher_WS (Irshaad Laher)]

I suspect as suggested by Krish that there is potentially some value that is still dormant on the backend DB which is causing the error.

Considering this is on your private tenant, perhaps reach out via chat to Jordan Violet or Derek Putnam, they might be able to advise or assist with resolving it from the backend.

[poornasai (Poorna Sai Teja S)]

Hey @GOKUL_ANANTH_M ,

I would suggest you to fetch the IdentityProfile id which has the Data issue.
(NOTE - if the available Beta or V3 does not work, try with cc api’s if you still posses them).

You can use that ID to delete the IP from the v3 api - Delete an Identity Profile -
delete-identity-profile | SailPoint Developer Community.

Do let me know if this works.

[GOKUL_ANANTH_M]

Thanks @poornasai , @Irshaad_Laher_WS , @MVKR7T .