Hi Community,
I’m encountering an issue while trying to create a user account in Salesforce SaaS through SailPoint. The operation fails with the following error:
[ConnectorError] Required attribute Profile is either null or empty (requestId: e83b4552dcd24a749ea4dead878bd7b5)
@Chaithu9110 I’ve debugged this issue and reviewed the available documentation. Based on that, I’d like to ask: {{Required Permissions}}
Are you sending the ProfileId while creating the account in Salesforce SaaS?
I’m assuming SailPoint has enabled this feature in your tenant. Could you please confirm that?
It would be helpful if you could check this and share your provisioning configuration or any transformations being used for the Profile attribute. This will help identify whether the required field is being passed correctly
yes i am passing profile id in provisioning policy
[ConnectorError] 400 ERR_BAD_REQUEST, Request failed with status code 400, Bad Request, [{“message”:“Service Cloud User is not allowed for this License Type.: __MISSING_LABEL_FOR_common.udd.impl.UddInfoImpl@78f06b71”,“errorCode”:“FIELD_INTEGRITY_EXCEPTION”,“fields”:[“UserPermissions”]}], (requestId: 6e8c034b1ea24f48ae643ccc6c2ac278)
these error is coming
@Chaithu9110
A 400 response indicates a bad request. reasons I have provided below. creating a user via Postman, We can attempt the user creation through Postman to help identify the root cause of the issue from the ISC side
400 error reasons: pls check this points also
Malformed JSON in the request body
Missing required fields
Invalid field values (e.g., wrong data type, unsupported value)
Mismatched parameters (e.g., setting ServiceCloudUser = true without a proper license in Salesforce)
Incorrect headers (e.g., missing Content-Type: application/json)
URL parameters improperly formatted
Try to create user using postman and let me know further status.