Error Provisioning to SailPoint Identity Security Cloud Governance connector

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

I’ve created a source for Identity Security Cloud Governance connector.

Successfully able to test connect and performed entitlement aggregation which is able to pull all the 3 types of entitlements : Roles, UserLevels and Governance Groups present in the tenant. (I’ve not provided any filter in the source config for entitlements)

I’ve created a role and mapped governance group as entitlement and enabled it for access request.

Expected Behavior :
Once requested this role containing governance group, the recipient must be added to the requested governance group.

Actual Result:
Below error

  • Submitted Access Request Error

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image735×479 14.8 KB

  • Account Activity Error

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image971×479 20.2 KB

Note : I’ve not done any customizations on the source and leverage the OOTB connector as is.

Can someone identify what went wrong here?

Thanks,
Arshad.

2

I would check the account schema and the provisioning profile to ensure that the values being sent are what the connector are expecting to see.

3

As much as I have seen, we can directly use the OOTB connector as is and it basically is behaving like a loopback connector to ISC. So I don’t really think there is a need to update the schema or provisioning profile. Also, upon checking, it has dedicated entitlement schema types for Roles, UserLevels and Governance Groups. Same goes with account schema.

4

There appears to be an option to enable debug logging. It might be worth taking a look at to see if you can more details on the error message you are getting.

5

Please remember that for SaaS based connectors (which this is), you need the SailPoint CLI to access those debug logs.

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6

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