Error in configuring virtual applianc

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello everyone, I’m configuring the Va’s for my tenant. I’m using a proxy configuration and I followes the Sailpoint guide. But when I’m trying to launch the command va-bootstrap set-passphrase I have this error the first time:

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11008×357 184 KB

and this error the second time:
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21896×268 276 KB

Anyone experienced with VA configuration can give me advice on fixing this problem?

2

Hi @s_tartaglione

Have you gone through the following articles?

3

yes, of course I followed the guide, but i’m still getting these errors

4

Hi @s_tartaglione

From document I found this, see if this could help you

Enter the command to set up your passphrase:

va-bootstrap set-passphrase

FedRAMP customers enter this command instead:

va-bootstrap -t govcloud set-passphrase

The value of keyPassphrase must be identical for every virtual appliance in the cluster. The keyPassphrase cannot start with a special character, and cannot include !, /, \, or spaces.

The VA automatically encrypts the keyPassphrase. Encrypted keyPassphrases are denoted by a leading set of colons (::::).
5

I have already done what is written in the documentation, i’m finding a solution…

6

Hi Salvatore,
I am thinking some issue with the Sailpoint Services itself. Did you raise a Support ticket for the above issue ? I think only Sailpoint can help here

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