Enhancement: Custom User Levels Usability Improvements

[JKistler (Jeff Kistler)]

What’s New

We are introducing exciting quality of life enhancements to Custom User Levels. These include the following:

• The ability to remove Identities in bulk
  Administrators can now unassign User Levels across multiple Identities in one process
• Searching by Name and Description
  • Simplified search for User Levels to include Name and Description values
• Improvements to Hierarchy UI
  • Improved UI experience when creating new Custom User Levels when selecting permission sets
• Descriptions to Out-of-the-Box User Levels

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All Feature Permissions are located within the Permissions Heading:

Search by Name and Description:

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Who’s Affected

• Applies to: Business and Business Plus

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Important Dates

• Sandbox – Jan 19, 2026
• Prod – Jan 27, 2026

Resources

• New Capability: Custom User Levels

[dennishauschild]

great improvement. We are already using to built a custom read-only role

Currently this user level can be only set manually to certain people. Is it also possible to assign this user level through an IdentityNow entitlement as for all the other built in user level?

[daveboisvert (David Boisvert)]

Why is it not possible for a read only admin user level to exist?

This seems like missing functionality. There are plenty of use cases where someone needs to be able to look at admin level items without having the ability to change them, and without the requirement to query the API every time.