Enhancement: Access Request Approvals layout update

Hi @jennifer_mitchell,

Thank you for the announcement! I am looking forward to the change as I do think vertical tiling over matrix tiles are more user friendly and the fact that you can read the full names is also a big plus.

Some questions from my side:

  1. Will the end user be able to filter between the different types of access requests? (Grant, Remove, Prolong the end date, Shorten the end date)
  2. Currently, there is a coloured background for the words Grant or Remove. In the new version I only see the text followed by a colon. Since there is a big difference between adding access and revoking access, shouldn’t this keep a more prominent position in the UI layout? It almost looks as if the access item is now called “Grant: Sales Global Mainframe”. If access items have colons in their name, we would even see something like “Grant: Approve: Expense Request”
  3. Currently, any tile that has comments has a comments icon in it. How will this look like in the new version?
  4. How can we determine to which batch we belong for production deployment we belong?
  5. Since this touches end users (approvers), will there be a flow that informs the end users of the new UI and give some kind of tour?
  6. With the current release schedule, we only get a week between sandbox and production to ensure that we update our training material and inform our end users. Also we only get a week to explore this functionality and give our feedback/concerns on this. Wouldn’t it make sense to add some more time between sandbox and production releases?
  7. Currently we can see whether the access item is an entitlement, an access profile or a role. I don’t see this distinguishment in the new layout. Was this removed accidentally or on purpose?
  8. Will the requested date appear in the culture matching the approvers browser?
  9. Will it still be possible to click on the tiles to see the additional information like we can currently see?
  10. How does the “reviewed” page look like? I see a tile with a yellow warning icon on a reviewed tile in a tenant I use. Hovering on it or clicking on it does not give me additional info. Will this be changed in the new UI?
  11. With a matrix field you would need to scroll down a lot to see older tiles, but for one column of tiles it will be even more. Will this UI change include a way to filter on passed reviewed items? Perhaps by recipient, perhaps by date?
  12. Will there be a point in time where passed reviewed items disappear? If so, when will that occur?
  13. I see that next to the SailPoint logo (which is a different logo for tenants who use branding) it says MySailPoint instead of “Home” which I currently see in both sandbox, production and ambassador tenants. Will this get changed as well? I hope not, this update was already reverted earlier after SailPoint received feedback. See Update 3 here:

Kind regards,
Angelo Mekenkamp

1 Like