I am attempting to add an additional “if” statement to the Lifecycle Change Email Template. I need an email to be sent should a user ever change from active to delete. Can anybody see what is missing to resolve the error?
I think you forgot to put #end sign to close if statement at the end if yellow line
I had the #end missing from the previous screenshot. Is it possible to have multiple “#if” statements in this section?
Sure, you can do pretty much everything you can do in Velocity
See docs
Btw - you have multiple ifs already in part with servicenow there are chains of if-else statements.
With multiple if you must have mulitple #end for each if
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