For one source, we have enabled attribute sync for email attributes.
Identity attribute email has all lower case ( [email protected]) where as in source account attribute has all upper case ( [email protected]). Are email addresses in IDN case-sensitive?
I cant use any transform to make it same way (all lower) since there is no pattern for other users.
How to do avoid case sensitive in attribute sync?
In ISC sync will all happen when they are not matching even case. As this says sync is case-sensitive. you cannot avoid it unless you remove the sync on email address or may be you can apply case normalization functions.
Check this if you have missed it
https://community.sailpoint.com/t5/IdentityNow-Articles/Best-Practices-Attribute-Sync/ta-p/77801
On top of (perfect) answer from @udayputta
Why do you have this case discrepancies in the first place
Do you really need to sync email
You can build transform to read data from the source here, return mail from this source to that Identity attribute if it is matching ignoring case.
My recommendation is work with your respective app teams top standardize the mail (in lower case), I know its challenging to convince but it is the right thing to do.
Thanks
Krish
