Duplicate Password reset

Which IIQ version are you inquiring about?

Version 8.4

Share all details related to your problem, including any error messages you may have received.

Hello Experts,

We are working on password interceptor and we noticed that whenever we initiate any events, password interceptor intercept the password after update password in AD and sync with other Oracle Databases. it is working fine for the first time but after 5 mins it is trying to modify automatically for second time and failing with unable to reused the password.

ConnectorException ] [ Error details ] The server encountered an unexpected error while contacting target system during modify operation. Please check the logs. ORA-28007: the password cannot be reused

sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Possible suggestions ] Ensure that organizational unit and base DN in ‘User DN’ exists and is in the correct format. [ Error details ] [LDAP: error code 53 - The provided new password was found in the password history for the user]

Any idea how to avoid or fix this issue.

Thanks

Hi @niket345
Check the password reuse policy settings in your Oracle Database. Determine the minimum time before a password can be reused and also review the password policies in AD. Ensure that the minimum password age policy aligns with Oracle’s requirements, especially if there’s synchronization happening. Review logs to understand why the password change attempt is being triggered automatically after 5 minutes.

Do we need to check reuse password policy in Oracle Database Target side?

And the password policy for AD and Oracle database should be same correct.

yes, the error is clear. You need to review the pwd policy of oracle and AD and be sure are the same.

Do you have multiple domains and password interceptor configured with both the domains, that might trigger password sync again and again is a user has account on both domains.

I noticed that Retry Count 1 to update the password in target applications. I checked that status of password interceptor is success on Retry count - 0 but not sure why it is retrying again. any clue on this.

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