With the release of the new Custom User Levels, I’m trying to get those to aggregate into the Identity Security Cloud Governance connector alongside the Default User Levels. I need to add a couple to existing Roles but am unable to do so until they become entitlements. Has anyone had any success wit…

Unfortunately, even using the Governance connector, the Custom User Levels do not aggregate in as entitlements after manually assigning to an Identity like you do, so I was hoping someone had another suggestion.

For custom user levels, it is a different API, guess they missed it to add in connector. I checked from scope perspective as well, there is no new scope created for custom user levels or maybe it will be created.

Custom User Levels in the Identity Security Cloud Governance connector

Identity Security Cloud (ISC) ISC Discussion and Questions

KRM7 (Krishna Mummadi) November 18, 2025, 8:21pm 2

We have already discussed about it, check the below post

New feature “User Levels” - How to assign to an identity - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

Topic		Replies	Views
New feature "User Levels" - How to assign to an identity ISC Discussion and Questions identity-security-cloud	10	322	January 16, 2026
New Capability: Custom User Levels Product News identity-security-cloud , new-capability , custom-user-levels	39	2416	February 18, 2026
Enhancement: Custom User Levels Product News identity-security-cloud , new-enhancement , custom-user-levels	9	229	April 29, 2026
ISC Governance Connector: Error when requesting user level entitlements for an identity ISC Discussion and Questions saas-connector , identity-security-cloud	3	89	June 7, 2025
Unable to see custom user level ISC ISC Discussion and Questions identity-security-cloud , custom-user-levels	6	52	May 4, 2026

Custom User Levels in the Identity Security Cloud Governance connector

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