Cross Domain Mover Error

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

Getting an error when moving a user to another domain. I haven’t had issues with this previously. Is this something that changed on the domain side or is it Sailpoint?

Ensure that: a) The domain controller having RIDMaster role is operational. b) The user does not belong to a global group. c) Movement of a user across forests is not supported. d)Check the required service account permissions.

2

Hi Thomas,

I guess the issue is at AD side, I had faced this issue earlier when moving user from one OU to another for some test users, didn’t face in PROD though. I would suggest to look at AD end.

Thanks
Krish

1 Like
3

I believe you should do exactly what error message asks you to do

Ensure that: 
a) The domain controller having RIDMaster role is operational. 
b) The user does not belong to a global group. 
c) Movement of a user across forests is not supported. 
d) Check the required service account permissions.
4

I had the AD team check, and we didn’t see any issues with those 4 things, but it doesn’t sound like this is a Sailpoint issue from the 2 replies.

5

@thasheider1 when you said it worked previously, it’s in 8.3 or previous version ?

6

I believe even in 8.3 but I haven’t check back that far. I’ll look at previous failures and compare.

7

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.