Connection Settings

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Provide the information required to connect to the BMC Remedy or BMC Helix instance.

This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/bmc/remedy/help/integrating_bmc_remedy_helix_itsm/connection_settings.html
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2 posts were split to a new topic: Connect ISC to BMC Helix

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Hi Manu, welcome to the SailPoint Developer Community. Thank you for your input. This appears to be related to using the product features. I’ve moved your comment to our ISC Discussions and Questions category for greater help from the community. You may also consider reaching out to SailPoint Support for additional assistance.

I also created CONDOCS-5194 to track the effort for improving the documents.

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Hi Manu,
Please refer to the page Integrating SailPoint with BMC Remedy and BMC Helixwhere it says -

The SailPoint BMC Remedy source has been extended and tested to support the BMC Helix platform. This guide’s information can be used while working with either of these target systems.

Also, we need to configure the BMC Client Gateway (Kaazing) for the Helix platform.

In supported features, there is note saying- Set up the BMC Client Gateway (Kaazing) for integration with Helix Platform Applications. Contact BMC Support for further assistance in configuring this for your environment.

Can you elaborate on the exact points where you faces an issue while configuring the BMC Helix Managed System?