Can we notify when an new hire provisioning fails

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Can we notify when a new hire provisioning fails
please suggest

2

It depends there’s possibilities but would require more context Rahul. Based on a single statement it would be really hard to have any sort of discussion.
While I believe you will provide more information maybe workflows can provide you with the right arsenal: [Workflows - SailPoint Identity Services]
(Workflows - SailPoint Identity Services)

Regards,
Aman

3

i need a workflow for a new hire provisioning fails

4

Hi @mrahulbb,

You can make use of a provisioning completed trigger with a filter as below :

$.accountRequests[?(!(@.provisioningResult == "committed" || @.provisioningResult == "SUCCESS") && @.source.name =="Corporate Active Directory" && @.accountOperation == "Create")]

This would trigger the WF whenever the create account operation fails in the Corporate Active Directory source. You may change the filter accordingly to capture multiple sources or operations.

5

Yes, you can notify on provisioning failure by configuring an IdentityNow Workflow triggered on Provisioning Request Failure events.

Set the workflow to listen for failures on new hire accounts or specific applications.

Include a “Send Email” action to notify the manager or IT team, passing details like the identity, application, and error message.

Alternatively, use the Lifecycle Event framework or connect to SIEM tools for alerting.

Make sure to test with simulated failures to confirm notifications work correctly.