Hi All,
From Box connector documentation i see that delete account usecase is not a supported feature. This is an important usecase for license management.
Did anyone verified this usecase with OOTB connector?
Please let me know.
Thanks,
Gladstone
Haven’t worked on this directly just yet but going to soon. One of the options we are exploring is a scheduled workflow that checks if a user has 0 entitlements on the source, then uses API to make a call to Box to delete the account.
that is an option but some implementations dont remove entitlements. May be someone from SailPoint can confirm if delete account usecase is supported.
Looking from the Box side, Box only allows for ‘cancellation’ for Business / Enterprise accounts.
You’ll also likely need to look into the box content management (data retention / cleanup policies of the enterprise).
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The documentation I’ve seen shows only IIQ supports account deletion, not ISC:
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This is interesting. Why would SailPoint doesnt support account deletion from ISC?
Hard to say exactly, though it does seem to me that with ISC, there’s a hesitance to delete accounts entirely. There’s been an idea open in the ideas portal for a long time now regarding account deletions, and not much movement on it unfortunately.