BMC Helix ITSM Integration With SailPoint IDN

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hey Sailors,

Finally I got a requirement that I have been waiting for,

Requirement is to submit a request at Ticket tool (BMC Helix ITSM), once it is approved at BMC side, provisioning should happen at SailPoint IDN and update the ticket.

I know that we can use Service Catalog app for that like in ServiceNow, I don’t see anything for BMC Helix ITSM.

Just checking if anyone has worked on it, so that I don’t need to scratch my brain a lot and can learn from you guys quickly.

Thanks
Krishna

2

Hey @KRM7 I haven’t really worked on BMC Helix but found these documents which might be helpful to you:

3

Thanks, I have gone through those docs, there is no Service Catalog for BMC like ServiceNow. So it is going to bit of configurations for all the activities.

4

This is just me throwing an idea out there but could you use a provisioning completed trigger to launch a workflow to update the ticket.

You’d need to make sure the identifier in the ticket is in the clientMetadata object in the request body of the provisioning request (from the access-request api) so your workflow can know which ticket to update. That should all in theory be in the account activity

1 Like
5

There is no service catalog app for BMC helix at the moment.

We can make use of Workflows to implement this.