Attribute Sync for Boolean account attribute (SalesForce IsActive)

[imckenzie (Ian McKenzie)]

Hi, I’m attempting to Attribute Sync an identity attribute to the SalesForce SaaS connector account attribute “IsActive”. The account attribute comes OOB as “BOOLEAN”.

Identity attribute config (I was able to make a PUT request to change the type of this attribute to “boolean”, based on the docs I am unsure if this is valid, but it did not change the error I received):

    {
        "sources": [
            {
                "type": "rule",
                "properties": {
                    "ruleType": "IdentityAttribute",
                    "ruleName": "Cloud Promote Identity Attribute"
                }
            }
        ],
        "name": "salesforceIsActive",
        "displayName": "SalesForce Is Active",
        "standard": false,
        "type": "boolean",
        "multi": false,
        "searchable": false,
        "system": false
    }

Before changing the identity attribute to a “boolean”, I additionally tried changing the casing to be either “true” or “True”, but nothing I have tried yet has gotten me around this error message from the connector on the provisioning attempt:

I see some somewhat related but very stale discussions about this issue – here in particular Boolean attribute sync, but no clear resolution, at least one that applies to me here. I’ve also opened a support ticket in the meantime, but throwing this out there in case anyone has any idea or has gone down this path before. I am aware that “Disable Account” for this source would also result in IsActive=False, however, we were hoping for the flexibility in disabling accounts that an attribute sync linked to a more dynamic identity attribute would provide.

It also seems worth noting that the “Account Creation” policy successfully allowed a boolean attribute to be written down to SalesForce, which implies to me that Attribute Sync would ideally be flexible in this regard too.

UPDATE:

I’ve now attempted adding an “UPDATE” account provisioning policy to the source in question. I get a different failure now, in that it says “PASSED” rather than “FAILED” but still gives back the same error. Below is the json I currently have for the provisioning policy:

{
    "name": "Update Account",
    "description": null,
    "usageType": "UPDATE",
    "fields": [
        {
            "name": "IsActive",
            "transform": {
                "type": "identityAttribute",
                "attributes": {
                    "name": "salesforceIsActive"
                }
            },
            "attributes": {},
            "isRequired": false,
            "type": "boolean",
            "isMultiValued": false
        }
    ]
}