Apache Tomcat Upgrade: Import Function Not Working After Upgradation

[chravikiran (Ravi Kiran Reddy Chereddy)]

Which IIQ version are you inquiring about?

8.3P3

Share all details about your problem, including any error messages you may have received.

I attempted to upgrade Apache Tomcat from version 9.0.43 to 9.0.104. To do this, I installed the latest version (9.0.104), placed the necessary files on the server, and replaced the config and webapps folders with those from the previous version (9.0.43).

Everything appears to be functioning properly, except for one issue: the ‘Import from file’ feature is not working. When I attempt to import a file, nothing happens—it simply displays the import option without actually processing the file. Not only just files, but plugin imports too not working

I would like to confirm whether the steps I followed for upgrading Tomcat are correct or if I missed anything. If there are additional steps required, I would greatly appreciate detailed instructions on the proper upgrade process

[pattabhi (Pattabhi Nandarapu)]

Hi @chravikiran

As a best practice through my experience: redeploy the war(identityiq.war) and jar(same patch file) file similar to brand new application server node setup.

Copy IIQ Configuration and Customizations:

Then place the customization files like

iiq.properties ,
log4j2.properties
hbm files: WEB-INF/classes/sailpoint/object
conf/server.xml

and other customizations.

[pravin_ranjan (Kumar Ranjan)]

@chravikiran tomcat upgrade is easy, there is already some thread.

Tomcat Upgrade Issue - IdentityIQ Application Fails to Start - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community

Upgrading Apache Tomcat for SailPoint IdentityIQ 8.3p4 – Best Practices & Compatibility with Tomcat 9.0.104 - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community

do u see anything in logs when try to import? it’s looks like you might need to update driver or try to logout and login again?

[tsandeepsTmob (Sandeep Singh)]

After recently upgrading Apache Tomcat and IdentityIQ, we encountered an issue where the import file functionality was not working. To resolve this, we increased the following value in the “System Configuration” under the Debug page:

maxUploadSize to 1000

Additionally,check the Certification doc to ensure that the version of Apache Tomcat you’re using is supported by your version of IdentityIQ.

[chravikiran (Ravi Kiran Reddy Chereddy)]

I believe this is not the issue for my case, the file size is already 1000