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Identity Security Cloud (ISC) ISC Discussion and Questions
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1

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I created a workflow to reassign the certification to certifiers manager after duedate is passed, where i’m facing the below error when I’ trying to test it.

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Trace ID: 4db1965318b64ad3ab502fbc6

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2

Hi @sumav

This sounds tenant specific. Could you provide your workflow JSON with sensitive details redacted?

3

Hi @sumav ,
As mentioned by @trettkowski please share workflow json also screenshot as well.
Thank you.

4

Can you share:

  1. Which step in the workflow is failing?

  2. How you’re getting the manager — are you using a Get Identity step first?

  3. The workflow trigger type you’re using?

5

“HTTP Request 2”: {

                        "actionId": "sp:http",

                        "attributes": {

                            "authenticationType": "OAuth",

                            "jsonRequestBody": {

                                "certificationIds": \[

                                    "{{$.defineVariable.certificationID}}"

                                \],

                                "reason": "reassigned for some reason",

                                "reassignTo": {

                                    "id": "{{$.defineVariable1.managerRefId}}",

                                    "type": "IDENTITY"

                                }

                            },

                            "method": "post",

                            "oAuthClientId": "",

                            "oAuthClientSecret": "",

                            "oAuthCredentialLocation": "oAuthInHeader",

                            "oAuthTokenUrl": "https://tenant.api.identitynow.com/oauth/token",

                            "requestContentType": "json",

                            "requestHeaders": {

                                "Accept": "application/json"

                            },

                            "url": "https://tenant.api.identitynow.com/v2025/campaigns/{{$.defineVariable.campaignId}}/reassign",

                            "urlParams": {

                                "Content-Type": "application/json"

                            }

                        },

                        "displayName": "",

                        "nextStep": "Send Email 2",

                        "type": "action",

                        "versionNumber": 2

                    }
6

Hi @utkirjonkamiljanov

  1. the workflow isn’t failing, sometimes its throwing the above error when I try to restart. If I remove the reassign step, then the workflow is working fine
    2. yes I’m using get identity to get the manager details
    3. using Scheduled trigger
7

I only see one thing that looks off in what you provided.

The \ around the [ and ] in your jsonRequestBody → certificationIds section does not need to be there.