Aggregate Service Center Reps from "Workday" Connector

[zeus1 (Ian Lau)]

IdentityNow

Looking to aggregate Service Center Reps via the Workday Connector (used for identity profiles) (NOT the workday accounts connector, which we use for access certifications). Has anyone done this successfully? Is the capability there? Alternative ideas to solve this if not?

[enistri_devo (Emanuele Nistri)]

Hi @zeus1,

You need the permission on Workday for reading those account and using Workday account connector:

this is the link of the guide:

Basic Authentication

PS Move this topin ISC section for more visibility about idenitynow

[zeus1 (Ian Lau)]

Thanks for the reply, but not for Workday Accounts connector.
This question pertains to the Workday connector > Integrating SailPoint with Workday

[enistri_devo (Emanuele Nistri)]

I think you must use Workday Accounts connector for reading service center representative accounts or you can try to use a webservice connetor

[patrick_daniels]

@dineshmishra Can you validate? Thanks!

[dinesh_mishra]

Hi @zeus1,

Service Center Representatives are not workers. Workday connector manages workers and Workday Accounts connector manages Worker accounts.

You must use the Workday Accounts connector for managing Service Center Representative (SCR) accounts.

If you have some additional insights or way that can provide us information for considering Service Center Representative as worker, then please let us know. However, we already checked with our Workday contact and these are not considered as Workers.

Thanks!