When dealing with privileged access, it is often important to perform such actions under a separate account, such that you are not continuously using those high privileges.
It is currently possible to manage the access within ISC, which can be done with the ISC Connector or the Colab ‘Identity Management’ connector. Unfortunately, neither of these options translate well to the premise above.
To solve this point, we have developed a Web Services based connector that allows:
Users to request ‘Admin Level’ access in ISC
This triggers an Admin Identity to be created, and the access is applied to that new Admin Identity
The regular identity shows that this access has been granted
It can be incorporated into the regular JML flow and can be certified as well
Assuming that you have the tenant url and credentials correctly set up.
This is using the VA based web service source, so please check if you have a VA properly set up. I’ve seen the timeout error pop along when the VA is unresponsive or turned off, which is what happened to me on occasion.