Hi team,
In my case, I have a governance group to whom the request is submitted for approval.
However, I want to know the names of the employees in the governance group, so that, the requester can reach out to them in case of any delays.
Is this possible?
How to know what’s available in each of these attributes?
Hi @vbdm1! Thanks for your question! I’m looking into it, but while I work on that, I’m going to move your comment over to ISC Discussions and Questions for greater help from the community.
Hi @vbdm1!
I asked around and I don’t believe you can make an API call to retrieve governance group data from ISC for email templates, but you can try using the list-access-request-approvers | SailPoint Developer Community API to check.
You might see if other folks in the community have solutions for your use case, and as we work on improvements to how governance groups are displayed in ISC, we’ll be sure to announce those and update our documentation.
Thank you!
Thank you, @rachel_rigdon. Appreciate looping back.
Typically, the confirmation email you receive after submitting a request includes details about the help desk or the team responsible for fulfilling that request. Instead of contacting the approvers directly, you should reach out to that team.
I once encountered a customer who incorporated governance group members’ IDs or names into the group name for this purpose, but that approach is not ideal or aligned with best practices for obvious reasons.