Add Entitlement Operation not being triggered by Request Center

The “Add Entitlement” operation is not being triggered by the request center. To troubleshoot, I assigned static values to the role ID in the context URL and a static user ID in the body, but the entitlement was still not added. However, when I used the same URL & body with static values in the “Test Connection” operation, it successfully added the entitlement.

Request Center shows that the Request completed with Error

Account Event shows Request Access Started and nothing else:

Add Entitlement Operation Config:

 {
                "httpMethodType": "PATCH",
                "pagingInitialOffset": 0,
                "sequenceNumberForEndpoint": "5",
                "uniqueNameForEndPoint": "Add Entitlement to User",
                "curlCommand": null,
                "rootPath": null,
                "body": {
                    "bodyFormData": null,
                    "jsonBody": "{\n    \"schemas\": [\n        \"urn:ietf:params:scim:api:messages:2.0:PatchOp\"\n    ],\n    \"Operations\": [\n        {\n            \"op\": \"Add\",\n            \"path\": \"members\",\n            \"value\": [\n                {\n                    \"value\": \"59a5b1a8-a86a-4938-b3d7-ca954ebe4a3a\"\n                }\n            ]\n        }\n    ]\n}",
                    "bodyFormat": "raw"
                },
                "customAuthUrl": null,
                "paginationSteps": null,
                "responseCode": [
                    "2**"
                ],
                "resMappingObj": null,
                "contextUrl": "/scim/v2/groups/5004",
                "pagingSize": 50,
                "curlEnabled": false,
                "header": {
                    "Accept": "application/json",
                    "Content-Type": "application/json"
                },
                "operationType": "Add Entitlement",
                "xpathNamespaces": null,
                "parentEndpointName": null
            }

Hi @erie-erie

This looks quite odd and not much information available here. Can you please confirm you still have the option for create user with ent enabled ? If so, may be we should disable it.

Regards
Vikas.

It is disabled. It is not adding entitlement to existing accounts as well ATM