AD account is being provisioned even when the account exists on the identity

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

AD account is being provisioned even when the account exists on the identity.

It attempts to create the account and it fails. We are seeing this for several identities.

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This happens daily and I cannot say that it happens during the scheduled refresh because the time of these errors varies(may be because of queuing). But the interface on these errors has a value “Identity Refresh”

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Please guide
Thank you

2

We had the same issue and here is how we got it fixed:

SailPoint determined it was caused by multiple aggregation jobs running concurrently, triggering accidental refresh, and causing account creation request. The issue was resolved by enabling a feature flag that prevents duplicate account creation.

3

Thank you @sunnyajmera

Let me raise a support ticket.

Regards
Veera