Account does not correlate

Identity Security Cloud (ISC) ISC Discussion and Questions
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I have a situation where the account does not correlate in any way, and the correlation parameters are crashing, he is trying to create an account.

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Kaio , the erro represents that the acocunt already exist as the IDN is trying to create it.

try to run a unoptimized aggregation on the connector.
Check the correlation logic also.
Best.

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Is it possible if you can share the correlation logic as well?
And an unoptimized aggregation should do the trick as confirmed in the previous comment.

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I tried to run a non-optimized aggregation also through Postman, but it didn’t fix it, it keeps trying to create it all the time because it already exists there in the active directory

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Is trying to create because it cant correlate the account to the user.

Can you manually correlate ?

Best

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Hi @kaiolima,

Can you check the possibility of another account in AD with the same samaccountName.?

Duplicate samaccountName can throw similar error too.

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But in the long term manual correlation might not be something a client would like to have since it can lead to human error.
Btw @kaiolima did you check if the OU has been added to your sources configuration? Additonally, samaAccountName might have hidden space characters or if its a test envionment can you try changing the samaccountName to a string format for ex: test0002 and run and aggregation again and see if the correlation works?

Thanks,
Aman

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