Access Requests || Global Reminders and escalations API

[ahmednasr]

Hello All,

Iam trying to configure global reminders and escalations through v3 APIs using update access request configuration API but iam getting error 400 bad request even while trying with the same example provided in sailpoint documentation.

{
  "approvalsMustBeExternal": true,
  "autoApprovalEnabled": false,
  "requestOnBehalfOfConfig": {
    "allowRequestOnBehalfOfAnyoneByAnyone": false,
    "allowRequestOnBehalfOfEmployeeByManager": true
  },
  "approvalReminderAndEscalationConfig": {
    "daysUntilEscalation": 0,
    "daysBetweenReminders": 0,
    "maxReminders": 1,
    "fallbackApproverRef": {
      "type": "IDENTITY",
      "id": "5168015d32f890ca15812c9180835d2e",
      "name": "Ahmed Nasr",
      "email": "[email protected]"
    }
  },
  "entitlementRequestConfig": {
    "allowEntitlementRequest": true,
    "requestCommentsRequired": false,
    "deniedCommentsRequired": false,
    "grantRequestApprovalSchemes": "entitlementOwner, sourceOwner, manager, workgroup:2c918084660f45d6016617daa9210584"
  }
}

any idea what is missed or what to be changed ?

[zachm117 (Zach Mullins)]

Hi Ahmed!

What values are you trying to change with this call? Can you add your current Access Request Configuration?

Thank you,

• Zach

[RAKGDS (Rakesh Bhati)]

Hi Ahmed,
Are you able to do a get access request and then change values and do the PUT opearation? I am not seeing any issue while updating the same.

[iamnithesh (Nithesh Rao)]

@ahmednasr

“name”: “Ahmed Nasr”,
“email”: “[email protected]”

Try after removing these 2 from fallbackApproverRef

And a number for daysUntilEscalation instead of 0