We’re facing an issue where the Access Request Provisioning Workflow fails to trigger the final email notification after the manual task is completed by the source owner. The workflow is configured to send an email to both the requestor and the recipient, but it isn’t running as expected.
“An unexpected error occurred: internalName cannot be null.”
Has anyone experienced this issue before? Are there any known workarounds or solutions for ensuring the workflow executes successfully and sends the final email? Any insights would be greatly appreciated!
Welcome back to sailpoint community. Do not think i can help much with the information provided, but you may want to see the trigger input from workflow execution logs and then see if the required details were present in the workflow. If possible, i would also suggest you to test the workflow with the same input and then see where it fails.
I am facing the same error from past 3 days which was working fine earlier.. My requirement is to trigger a workflow once the Manual Action item is marked as completed. Raised a case with SailPoint
The issue is now fixed. The workflow is getting triggered successfully. You can test it now. At the moment there is no RCA but SailPoint confirmed that there were some changes made on the Triggers which caused this issue and change was reverted back yesterday which fixed the error
