I’m not sure what is going on. I requested access for an entitlement and the access request is immediately cancelled. In the admin panel for access requests, when I click on the request, I can see only this:
How can I see further log details as to why the request was cancelled?
Also, why would this type of thing happen? I have requested this entitlement in the past with no issues.
Hey Vic,
Could you check, in Admin > Global > System Settings > System Feature, if the parameter “Access Request” and “Enable Entitlement Requests” has been activated ?
Yes, we have access requests enabled. The checkbox is kind of grayed-out, which looks a bit odd. Also, I see this in the top-right of that same window:
I’m not sure if I’ve noticed that before, but is that maybe connected? We have over 5000 identities.
Can you check for error details by navigating to Admin → Identity Management → Activities or search for type:provisioning on the Search page. Do you see any details related to your request?
