Access request comments in manual work item

[johnpaul_tran]

Hello All -

I’m looking to see if it is possible to pass the comments from an access request into a manual work item for a disconnected source.

[ksbagade (Kartik Bagade)]

@johnpaul_tran

I’m looking to see if it is possible to pass the comments from an access request into a manual work item for a disconnected source.

Hi @johnpaul_tran,

I don’t believe that functionality is available to ISC at the moment.

[baoussounda (Ousmane N'DIAYE)]

@johnpaul_tran

into a manual work item

Hi @johnpaul_tran,

By default workitem are not customizable.

But as you can see in the disconnected source email template : Pending Manual Changes - SailPoint Identity Services

A parameter requesterComments ($item.requesterComments) exist on $approvalSet.items that can be contain a requester comment. You have option to add this comment in the email but it not possible to customize workitem that viisible in ui.