Access Certification remainder notification issue

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

8.2p1

Share all details about your problem, including any error messages you may have received.

Hi Team,

We are facing issue after scheduling certification. It appears to be there is not any reminader email is being sent even though we are making it to send notification every 3 days as showin in screenshot below:

image
image1457×476 14.5 KB

Can you please help as what appears to be the root cause that’s not sending the email remainder notification.

Regards
Amit

2

Hi @ayadav_12,

how you have configured the email notification?
have you samething into the logs?
Are notifications sent in other cases?

3

Hi @enistri_devo ,

The remainder emails are not being sent. As we checked the logs we found this issue
sailpoint.tools.GeneralException: In Step ‘Start’ : invalid step name in transition: Start Request Manager
at sailpoint.api.Workflower.transition(Workflower.java:4842)
at sailpoint.api.Workflower.advance(Workflower.java:4531)
at sailpoint.api.Workflower.startCase(Workflower.java:3103)
at sailpoint.api.Workflower.launchInner(Workflower.java:2772)
at sailpoint.api.Workflower.launch(Workflower.java:2633)
at sailpoint.api.Workflower.launch(Workflower.java:2476)
at sailpoint.api.Workflower.launchSafely(Workflower.java:2424)
at sailpoint.api.WorkflowTriggerHandler.handleEventInternal(WorkflowTriggerHandler.java:55)
at sailpoint.api.AbstractIdentityTriggerHandler.handleEvent(AbstractIdentityTriggerHandler.java:89)
at sailpoint.api.Identitizer.processEvents(Identitizer.java:3295)
at sailpoint.api.Identitizer.processTriggers(Identitizer.java:3256)
at sailpoint.api.Identitizer.processTriggers(Identitizer.java:3227)
at sailpoint.api.Identitizer.finishRefresh(Identitizer.java:3071)
at sailpoint.api.Identitizer.refresh(Identitizer.java:2472)
at sailpoint.task.IdentityRefreshExecutor$RefreshWorker.refreshAndProcess(IdentityRefreshExecutor.java:1585)
at sailpoint.task.IdentityRefreshExecutor$RefreshWorkerPool.queue(IdentityRefreshExecutor.java:1903)
at sailpoint.request.IdentityRefreshRequestExecutor.processEventsOnly(IdentityRefreshRequestExecutor.java:288)
at sailpoint.request.IdentityRefreshRequestExecutor.execute(IdentityRefreshRequestExecutor.java:215)
at sailpoint.request.RequestHandler.run(RequestHandler.java:163)

are both related as during certification we don’t see any error

Regards
Amit

4

Hi All,

Can anyone please help

Regards
Amit

5

In the Step Start you have a transiction to another step called Start Request Manager that doesnt exist or it has an other name. Remeber IIQ is case sensitive