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Hi Team,
We are facing issue after scheduling certification. It appears to be there is not any reminader email is being sent even though we are making it to send notification every 3 days as showin in screenshot below:
The remainder emails are not being sent. As we checked the logs we found this issue
sailpoint.tools.GeneralException: In Step ‘Start’ : invalid step name in transition: Start Request Manager
at sailpoint.api.Workflower.transition(Workflower.java:4842)
at sailpoint.api.Workflower.advance(Workflower.java:4531)
at sailpoint.api.Workflower.startCase(Workflower.java:3103)
at sailpoint.api.Workflower.launchInner(Workflower.java:2772)
at sailpoint.api.Workflower.launch(Workflower.java:2633)
at sailpoint.api.Workflower.launch(Workflower.java:2476)
at sailpoint.api.Workflower.launchSafely(Workflower.java:2424)
at sailpoint.api.WorkflowTriggerHandler.handleEventInternal(WorkflowTriggerHandler.java:55)
at sailpoint.api.AbstractIdentityTriggerHandler.handleEvent(AbstractIdentityTriggerHandler.java:89)
at sailpoint.api.Identitizer.processEvents(Identitizer.java:3295)
at sailpoint.api.Identitizer.processTriggers(Identitizer.java:3256)
at sailpoint.api.Identitizer.processTriggers(Identitizer.java:3227)
at sailpoint.api.Identitizer.finishRefresh(Identitizer.java:3071)
at sailpoint.api.Identitizer.refresh(Identitizer.java:2472)
at sailpoint.task.IdentityRefreshExecutor$RefreshWorker.refreshAndProcess(IdentityRefreshExecutor.java:1585)
at sailpoint.task.IdentityRefreshExecutor$RefreshWorkerPool.queue(IdentityRefreshExecutor.java:1903)
at sailpoint.request.IdentityRefreshRequestExecutor.processEventsOnly(IdentityRefreshRequestExecutor.java:288)
at sailpoint.request.IdentityRefreshRequestExecutor.execute(IdentityRefreshRequestExecutor.java:215)
at sailpoint.request.RequestHandler.run(RequestHandler.java:163)
are both related as during certification we don’t see any error
In the Step Start you have a transiction to another step called Start Request Manager that doesnt exist or it has an other name. Remeber IIQ is case sensitive