List existing Service Desk Integrations

Get a list of ServiceDeskIntegrationDto for existing Service Desk Integrations. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.

Query Parameters

• offset int32

  Offset into the full result set. Usually specified with limit to paginate through the results. See V3 API Standard Collection Parameters for more information.

• limit int32

  Possible values: <= 250

  Default value: 250

  Max number of results to return. See V3 API Standard Collection Parameters for more information.

  Example: 250
• sorters string

  Sort results using the standard syntax described in V3 API Standard Collection Parameters

  Sorting is supported for the following fields: name

• filters comma-separated

  Filter results using the standard syntax described in V3 API Standard Collection Parameters

  Filtering is supported for the following fields and operators:

  id: eq, in

  name: eq

  type: eq, in

  cluster: eq, in

• count boolean

  If true it will populate the X-Total-Count response header with the number of results that would be returned if limit and offset were ignored.

  Since requesting a total count can have a performance impact, it is recommended not to send count=true if that value will not be used.

  See V3 API Standard Collection Parameters for more information.

  Example: true

Responses

• 200
• 400
• 401
• 403
• 404
• 429
• 500

---

List of ServiceDeskIntegrationDto

application/json

• Schema
• Example (from schema)

---

Schema array

id string

System-generated unique ID of the Object

name string

Name of the Object

created date-time

Creation date of the Object

modified date-time

Last modification date of the Object

description string

Description of the Service Desk integration

type string

Default value: ServiceNowSDIM

Service Desk integration types

• ServiceNowSDIM
• ServiceNow

ownerRef object

Reference to the identity that is the owner of this Service Desk integration

type string

Possible values: [IDENTITY]

The type of object being referenced

id string

ID of the identity

name string

Human-readable display name of the identity

clusterRef object

Reference to the source cluster for this Service Desk integration

type string

Possible values: [CLUSTER]

The type of object being referenced

id string

ID of the cluster

name string

Human-readable display name of the cluster

cluster string deprecated

ID of the cluster for the Service Desk integration (replaced by clusterRef, retained for backward compatibility)

managedSources string[] deprecated

Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility)

provisioningConfig object

The 'provisioningConfig' property specifies the configuration used to provision integrations.

universalManager boolean

Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.

managedResourceRefs object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

type string

Possible values: [SOURCE]

The type of object being referenced

id string

ID of the source

name string

Human-readable display name of the source

planInitializerScript object

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

attributes object

Attributes of the Service Desk integration. Validation constraints enforced by the implementation.

beforeProvisioningRule object

Reference to beforeProvisioningRule for this Service Desk integration

type string

Possible values: [RULE]

The type of object being referenced

id string

ID of the rule

name string

Human-readable display name of the rule

[
  {
    "id": "id12345",
    "name": "aName",
    "created": true,
    "modified": true,
    "description": "A very nice Service Desk integration",
    "type": "ServiceNowSDIM",
    "ownerRef": {
      "type": "IDENTITY",
      "id": "2c91808568c529c60168cca6f90c1313",
      "name": "MyName"
    },
    "clusterRef": {
      "type": "CLUSTER",
      "id": "2c9180866166b5b0016167c32ef31a66",
      "name": "Corporate Cluster"
    },
    "provisioningConfig": {
      "universalManager": true,
      "managedResourceRefs": [
        {
          "type": "SOURCE",
          "id": "2c9180855d191c59015d291ceb051111",
          "name": "My Source 1"
        },
        {
          "type": "SOURCE",
          "id": "2c9180855d191c59015d291ceb052222",
          "name": "My Source 2"
        }
      ],
      "planInitializerScript": {
        "source": "<?xml version='1.0' encoding='UTF-8'?>\\r\\n<!DOCTYPE Rule PUBLIC \\\"sailpoint.dtd\\\" \\\"sailpoint.dtd\\\">\\r\\n<Rule name=\\\"Example Rule\\\" type=\\\"BeforeProvisioning\\\">\\r\\n  <Description>Before Provisioning Rule which changes disables and enables to a modify.</Description>\\r\\n  <Source><![CDATA[\\r\\nimport sailpoint.object.*;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest.Operation;\\r\\nimport sailpoint.object.ProvisioningPlan.AttributeRequest;\\r\\nimport sailpoint.object.ProvisioningPlan;\\r\\nimport sailpoint.object.ProvisioningPlan.Operation;\\r\\n\\r\\nfor ( AccountRequest accountRequest : plan.getAccountRequests() ) {\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Disable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Enable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n}\\r\\n\\r\\n  ]]></Source>\n"
      }
    },
    "attributes": {
      "property": "value",
      "key": "value"
    },
    "beforeProvisioningRule": {
      "type": "RULE",
      "id": "2c91808568c529c60168cca6f90c1333",
      "name": "Example Rule"
    }
  }
]

Client Error - Returned if the request body is invalid.

application/json

• Schema
• Example (from schema)

---

Schema

• detailCode string

  Fine-grained error code providing more detail of the error.

• trackingId string

  Unique tracking id for the error.

• messages object[]

  Generic localized reason for error

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

• causes object[]

  Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.

application/json

• Schema
• Example (from schema)

---

Schema

• error

  A message describing the error

{
  "error": "JWT validation failed: JWT is expired"
}

Forbidden - Returned if the user you are running as, doesn't have access to this end-point.

application/json

• Schema
• Example (from schema)
• 403

---

Schema

• detailCode string

  Fine-grained error code providing more detail of the error.

• trackingId string

  Unique tracking id for the error.

• messages object[]

  Generic localized reason for error

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

• causes object[]

  Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

An example of a 403 response object

{
  "detailCode": "403 Forbidden",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server understood the request but refuses to authorize it."
    }
  ]
}

Not Found - returned if the request URL refers to a resource or object that does not exist

application/json

• Schema
• Example (from schema)
• 404

---

Schema

• detailCode string

  Fine-grained error code providing more detail of the error.

• trackingId string

  Unique tracking id for the error.

• messages object[]

  Generic localized reason for error

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

• causes object[]

  Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

An example of a 404 response object

{
  "detailCode": "404 Not found",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server did not find a current representation for the target resource."
    }
  ]
}

Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.

application/json

• Schema
• Example (from schema)

---

Schema

• message

  A message describing the error

{
  "message": " Rate Limit Exceeded "
}

Internal Server Error - Returned if there is an unexpected error.

application/json

• Schema
• Example (from schema)
• 500

---

Schema

• detailCode string

  Fine-grained error code providing more detail of the error.

• trackingId string

  Unique tracking id for the error.

• messages object[]

  Generic localized reason for error

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

• causes object[]

  Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

  locale string

  The locale for the message text, a BCP 47 language tag.

  localeOrigin string

  Possible values: [DEFAULT, REQUEST]

  An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

  text string

  Actual text of the error message in the indicated locale.

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

An example of a 500 response object

{
  "detailCode": "500.0 Internal Fault",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "An internal fault occurred."
    }
  ]
}

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