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Get a Service Desk integration

GET 

/service-desk-integrations/:id

Get an existing Service Desk integration by ID.

Request

Path Parameters

    id stringrequired

    ID of the Service Desk integration to get

Responses

ServiceDeskIntegrationDto with the given ID

Schema

    id string

    Unique identifier for the Service Desk integration

    name stringrequired

    Service Desk integration's name. The name must be unique.

    created date-time

    The date and time the Service Desk integration was created

    modified date-time

    The date and time the Service Desk integration was last modified

    description stringrequired

    Service Desk integration's description.

    type stringrequired

    Default value: ServiceNowSDIM

    Service Desk integration types:

    • ServiceNowSDIM
    • ServiceNow

    ownerRef

    object

    Owner's identity.

    type string

    Possible values: [IDENTITY]

    Owner's DTO type.

    id string

    Owner's identity ID.

    name string

    Owner's name.

    clusterRef

    object

    Source cluster.

    type string

    Possible values: [CLUSTER]

    Source cluster DTO type.

    id string

    Source cluster ID.

    name string

    Source cluster display name.

    cluster stringnullabledeprecated

    Cluster ID for the Service Desk integration (replaced by clusterRef, retained for backward compatibility).

    managedSources string[]deprecated

    Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility).

    provisioningConfig

    object

    The 'provisioningConfig' property specifies the configuration used to provision integrations.

    universalManager boolean

    Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.

    managedResourceRefs

    object[]

    References to sources for the Service Desk integration template. May only be specified if universalManager is false.

  • Array [

  • type string

    Possible values: [SOURCE]

    DTO type of source for service desk integration template.

    id string

    ID of source for service desk integration template.

    name string

    Human-readable name of source for service desk integration template.

  • ]

  • planInitializerScript

    object

    nullable

    This is a reference to a plan initializer script.

    source string

    This is a Rule that allows provisioning instruction changes.

    noProvisioningRequests boolean

    Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

    provisioningRequestExpiration int32

    When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

    attributes

    object

    required

    Service Desk integration's attributes. Validation constraints enforced by the implementation.

    property name* any

    Service Desk integration's attributes. Validation constraints enforced by the implementation.

    beforeProvisioningRule

    object

    Before Provisioning Rule.

    type string

    Possible values: [RULE]

    Before Provisioning Rule DTO type.

    id string

    Before Provisioning Rule ID.

    name string

    Rule display name.

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