Create new Service Desk integration

POST 
/service-desk-integrations

Create a new Service Desk integration.

Request

application/json

Body

required

The specifics of a new integration to create

id string

Unique identifier for the Service Desk integration

name stringrequired

Service Desk integration's name. The name must be unique.

created date-time

The date and time the Service Desk integration was created

modified date-time

The date and time the Service Desk integration was last modified

description stringrequired

Service Desk integration's description.

type stringrequired
Default value: ServiceNowSDIM
Service Desk integration types:
• ServiceNowSDIM
• ServiceNow

ownerRef

object

Owner's identity.

type string

Possible values: [IDENTITY]

Owner's DTO type.

id string

Owner's identity ID.

name string

Owner's name.

clusterRef

object

Source cluster.

type string

Possible values: [CLUSTER]

Source cluster DTO type.

id string

Source cluster ID.

name string

Source cluster display name.

cluster stringnullabledeprecated

Cluster ID for the Service Desk integration (replaced by clusterRef, retained for backward compatibility).

managedSources string[]deprecated

Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility).

provisioningConfig

object

The 'provisioningConfig' property specifies the configuration used to provision integrations.

managedResourceRefs

object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

Array [

type string

Possible values: [SOURCE]

DTO type of source for service desk integration template.

id string

ID of source for service desk integration template.

name string

Human-readable name of source for service desk integration template.

]

planInitializerScript

object

nullable

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

noProvisioningRequests boolean

Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

provisioningRequestExpiration int32

When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

attributes

object

required

Service Desk integration's attributes. Validation constraints enforced by the implementation.

property name* any

Service Desk integration's attributes. Validation constraints enforced by the implementation.

beforeProvisioningRule

object

Before Provisioning Rule.

type string

Possible values: [RULE]

Before Provisioning Rule DTO type.

id string

Before Provisioning Rule ID.

name string

Rule display name.

Responses

200

Details of the created integration

application/json

Schema

Schema

id string

Unique identifier for the Service Desk integration

name stringrequired

Service Desk integration's name. The name must be unique.

created date-time

The date and time the Service Desk integration was created

modified date-time

The date and time the Service Desk integration was last modified

description stringrequired

Service Desk integration's description.

type stringrequired
Default value: ServiceNowSDIM
Service Desk integration types:
• ServiceNowSDIM
• ServiceNow

ownerRef

object

Owner's identity.

type string

Possible values: [IDENTITY]

Owner's DTO type.

id string

Owner's identity ID.

name string

Owner's name.

clusterRef

object

Source cluster.

type string

Possible values: [CLUSTER]

Source cluster DTO type.

id string

Source cluster ID.

name string

Source cluster display name.

cluster stringnullabledeprecated

Cluster ID for the Service Desk integration (replaced by clusterRef, retained for backward compatibility).

managedSources string[]deprecated

Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility).

provisioningConfig

object

The 'provisioningConfig' property specifies the configuration used to provision integrations.

universalManager boolean

Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.

managedResourceRefs

object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

Array [

type string

Possible values: [SOURCE]

DTO type of source for service desk integration template.

id string

ID of source for service desk integration template.

name string

Human-readable name of source for service desk integration template.

]

planInitializerScript

object

nullable

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

noProvisioningRequests boolean

Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

provisioningRequestExpiration int32

When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

attributes

object

required

Service Desk integration's attributes. Validation constraints enforced by the implementation.

property name* any

Service Desk integration's attributes. Validation constraints enforced by the implementation.

beforeProvisioningRule

object

Before Provisioning Rule.

type string

Possible values: [RULE]

Before Provisioning Rule DTO type.

id string

Before Provisioning Rule ID.

name string

Rule display name.

Example (from schema)

{
  "id": "62945a496ef440189b1f03e3623411c8",
  "name": "Service Desk Integration Name",
  "created": "2024-01-17T18:45:25.994Z",
  "modified": "2024-02-18T18:45:25.994Z",
  "description": "A very nice Service Desk integration",
  "type": "ServiceNowSDIM",
  "ownerRef": {
    "type": "IDENTITY",
    "id": "2c9180a46faadee4016fb4e018c20639",
    "name": "Support"
  },
  "clusterRef": {
    "type": "CLUSTER",
    "id": "2c9180847a7fccdd017aa5896f9f4f6f",
    "name": "Training VA"
  },
  "provisioningConfig": {
    "universalManager": true,
    "managedResourceRefs": [
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb051111",
        "name": "My Source 1"
      },
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb052222",
        "name": "My Source 2"
      }
    ],
    "planInitializerScript": {
      "source": "<?xml version='1.0' encoding='UTF-8'?>\\r\\n<!DOCTYPE Rule PUBLIC \\\"sailpoint.dtd\\\" \\\"sailpoint.dtd\\\">\\r\\n<Rule name=\\\"Example Rule\\\" type=\\\"BeforeProvisioning\\\">\\r\\n  <Description>Before Provisioning Rule which changes disables and enables to a modify.</Description>\\r\\n  <Source><![CDATA[\\r\\nimport sailpoint.object.*;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest.Operation;\\r\\nimport sailpoint.object.ProvisioningPlan.AttributeRequest;\\r\\nimport sailpoint.object.ProvisioningPlan;\\r\\nimport sailpoint.object.ProvisioningPlan.Operation;\\r\\n\\r\\nfor ( AccountRequest accountRequest : plan.getAccountRequests() ) {\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Disable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Enable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n}\\r\\n\\r\\n  ]]></Source>\n"
    },
    "noProvisioningRequests": true,
    "provisioningRequestExpiration": 7
  },
  "attributes": {
    "property": "value",
    "key": "value"
  },
  "beforeProvisioningRule": {
    "type": "RULE",
    "id": "048eb3d55c5a4758bd07dccb87741c78",
    "name": "Before Provisioning Airtable Rule"
  }
}

400

Client Error - Returned if the request body is invalid.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

401

Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.

application/json

Schema

Schema

error

A message describing the error

Example (from schema)

{
  "error": "JWT validation failed: JWT is expired"
}

403

Forbidden - Returned if the user you are running as, doesn't have access to this end-point.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

403

An example of a 403 response object

{
  "detailCode": "403 Forbidden",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server understood the request but refuses to authorize it."
    }
  ]
}

404

Not Found - returned if the request URL refers to a resource or object that does not exist

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

404

An example of a 404 response object

{
  "detailCode": "404 Not found",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server did not find a current representation for the target resource."
    }
  ]
}

429

Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.

application/json

Schema

Schema

message

A message describing the error

Example (from schema)

{
  "message": " Rate Limit Exceeded "
}

500

Internal Server Error - Returned if there is an unexpected error.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

500

An example of a 500 response object

{
  "detailCode": "500.0 Internal Fault",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "An internal fault occurred."
    }
  ]
}

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